topic Re: How do i remove content lock im on pay as you go in EE app and website

Re: How do i remove content lock im on pay as you go

Angryman1234 — Fri, 19 Dec 2025 21:26:42 GMT

Whats the point of putting your ID on the app, if you can't view "sensitive content", pointles !

Re: Re: How do i remove content lock im on pay as you go

Chris_B — Sat, 20 Dec 2025 08:17:40 GMT

@Angryman1234 It just means you as the account holder has proven ID ( a child can not get a contract but can get PAYG ) it doesn’t mean the device in question wasn’t given to a child. You’re not getting a child going to a store with photo ID or using a credit card.

Re: Re: How do i remove content lock im on pay as you go

Schockwave — Sat, 20 Dec 2025 16:47:25 GMT

@Angryman1234 , if you want to remove content lock on your account number on pay as you go, you need to ring customer service with a credit/debit card and make a refundable amount to remove it.