topic I CANT SEEM TO GET AN MANAGE ACCOUNY in EE app and website

I CANT SEEM TO GET AN MANAGE ACCOUNY

Dana2025 — Sat, 20 Dec 2025 05:12:55 GMT

Hi all,

Please help me with this issue that has been occurring over the last 4 days. I can't access MT EE from the apps or website after a successful login. The next page says, "Sorry, there seems to be a problem." I rang customer service, then tech support, but they said everything seemed fine on their end. I tried uninstalling the app and clearing the cache, but it still isn't working, even on my laptop.

Re: I CANT SEEM TO GET AN MANAGE ACCOUNY

Northerner — Sat, 20 Dec 2025 08:49:56 GMT

Hi @Dana2025

Ask EE to delete your online profile and register again.

Thanks

Re: I CANT SEEM TO GET AN MANAGE ACCOUNY

Dana2025 — Mon, 22 Dec 2025 09:47:04 GMT

Hi,

Thanks for your advice and guidance. As you said, I have now done and all the back on. Have a nice day, a merry Christmas and a happy New Year.

cheers,

Dana