topic Re: Cant add credit card page errors in EE app and website

Cant add credit card page errors

JonL4 — Thu, 18 Dec 2025 18:59:59 GMT

Tried for 2 days to add a credit card to my mobile plan for recurring payments. Add all the card details then next screen for 3d secure just errors on load. Tried 3 devices, web and app, and different internet all error. Just joined ee and not happy.

Re: Cant add credit card page errors

XRaySpeX — Thu, 18 Dec 2025 19:19:41 GMT

Is it a UK bank's credit card?

Re: Cant add credit card page errors

JonL4 — Thu, 18 Dec 2025 20:10:37 GMT

Yes a uk card

Re: Cant add credit card page errors

Northerner — Fri, 19 Dec 2025 07:56:07 GMT

Hi @JonL4

If this is for direct debit of your monthly bill I don't believe you can set that up on a credit card. If you call EE CS on 150 they can add a card to your account.

That error normally means you have some ad blocking software in place.

Thanks

Re: Cant add credit card page errors

JonL4 — Fri, 19 Dec 2025 08:49:09 GMT

Its not a direct debit using a credit card would be a continuous credit card payment.

Def not add blocking software i dont use that and have tried 3 different devices. And 2 different internet connections do the same thing.

I will resort to phone up i think which prob means sitting on hold for ages just because their form is broken

Re: Cant add credit card page errors

XRaySpeX — Fri, 19 Dec 2025 10:14:33 GMT

@Northerner :: This'll be a PAYG Direct Card Payment.