topic Re: EE Saying I'm not account holder? in EE app and website

EE Saying I'm not account holder?

Beccy85 — Wed, 17 Dec 2025 12:42:21 GMT

Hi all

I'm having trouble accessing all my details as EE is telling me I'm not the account holder for some reason- can anyone advise on how to sort this, without having to call EE directly?

Thanks

Re: EE Saying I'm not account holder?

Chris_B — Wed, 17 Dec 2025 13:34:24 GMT

@Beccy85 that because you’ve set yourself up as an account user and not as the bill payer you can change this from within your online EE account.

Re: EE Saying I'm not account holder?

Beccy85 — Thu, 18 Dec 2025 16:29:52 GMT

I can't find how to do it. All the settings are greyed out 😞

Re: EE Saying I'm not account holder?

Katie_B — Thu, 18 Dec 2025 17:09:52 GMT

Hi @Beccy85.

Are you logging in via your EE account online rather than the app?

If the settings continue to show as greyed out, it will be a case of giving customer care a call on 150.

Speak soon,

Katie