topic Re: Re: Unable to login and access info on EE app in EE app and website

Re: Unable to login and access info on EE app

stogjol — Wed, 17 Dec 2025 12:42:03 GMT

same here
after 40 mins with tech support i can now access profile on desktop website but can't view bill
as i need to be able to login to app which i still can't as it loops me back to website

**bleep**

Re: Re: Unable to login and access info on EE app

stogjol — Wed, 17 Dec 2025 12:48:55 GMT

still in an infinite loop trying to login to app to view my bill

Re: Re: Unable to login and access info on EE app

XRaySpeX — Wed, 17 Dec 2025 16:09:13 GMT

@stogjol : If you can see your Profile you are already logged in. You need to link your mobile no. to your a/c before you can see its bill.

Re: Re: Unable to login and access info on EE app

stogjol — Wed, 17 Dec 2025 16:29:35 GMT

thx

but the mobile number is already linked to the a/c

i can after 2hrs with tech support today just about see my bill on the desktop browser (if i navigate to tv then manage in my browser on the deskop, but the mobile app is in a loop when i try to login there and won't complete (similarly on the desktop the usual 'manage' link when logged in isn't completing

Re: Re: Unable to login and access info on EE app

Schockwave — Thu, 18 Dec 2025 11:21:32 GMT

@stogjol , have you tried uninstalling the app, rebooting the device and then reinstalling the app? You may have to ask customer service to do an account refresh, which normally solves the problem, just press option 2 and request an account refresh.

Re: Re: Unable to login and access info on EE app

stogjol — Thu, 18 Dec 2025 12:36:50 GMT

thx yes have tried that for the app to no avail

Re: Re: Unable to login and access info on EE app

Katie_B — Fri, 19 Dec 2025 18:08:16 GMT

Hi @stogjol.

I'm sorry you are experiencing this.

Has technical care raised a ticket so this can be looked into further?

Katie

Re: Re: Unable to login and access info on EE app

Nollid37 — Tue, 06 Jan 2026 14:24:40 GMT

After 2 weeks without access and several texts, phone calls etc with EE I worked it out myself today. I tried to log on to the website rather than the app and I needed to add in my phone number and passkey in the profile section and hey presto everything works - even my app on my phone. Why someone at EE couldn't tell me this I don't know!

Re: Re: Unable to login and access info on EE app

Nollid37 — Tue, 06 Jan 2026 14:26:18 GMT

Although my phone number was already linked I had to readd it. Their website has a glitch here.