topic Re: EE website and app not working in EE app and website

EE website and app not working

JDavis238 — Tue, 16 Dec 2025 21:12:54 GMT

EE website and app - can't access bills or other info

Re: EE website and app not working

Sunnyhug — Tue, 16 Dec 2025 21:14:09 GMT

I can't either, it's driving me mad as I need to print the bill.

Re: EE website and app not working

Chris_S — Wed, 17 Dec 2025 09:44:45 GMT

Hi @JDavis238 and @Sunnyhug

I'm sorry to hear that you're having issues accessing your bills.

I'd recommend uninstalling, then reinstalling the app, and then try again to access your bills.

When you're accessing your bills via a web browser, I'd recommend clearing your cache and cookies, then give it another try.

Using a different browser to access the site may also help.

Chris S

Re: EE website and app not working

Profile closed — Thu, 18 Dec 2025 06:21:46 GMT

I got same problem and tried whatever in the app and in the browser, I cleat my phone and my browser many times, uninstalled and reinstalled the app but nothing.

At last I rang 150 yesterday and they told me that they have an issue that trying to fix.
When I asked when it will be fixed the answer was in 24 hours, but is this true?

Re: EE website and app not working

Rach_H — Thu, 18 Dec 2025 11:10:54 GMT

Hi @Profile closed,

Welcome to the Community!

I'm not sure specifically what is impacting you without accessing your account, so if you find you still are having problems after 24 hours then I would recommend reaching back out to our team, and they will be able to take a look further into this.

Rach

Re: EE website and app not working

Profile closed — Thu, 18 Dec 2025 11:22:18 GMT

Just spoke to a staff member on the phone and she confirmed that they got issues and that unfortunately she doesn’t know when it will be fixed.

just told me to keep trying

Re: EE website and app not working

lornaandkatie1 — Thu, 18 Dec 2025 11:53:06 GMT

this isn't good enough, nothing works website or app,,, in this day and age a

Re: EE website and app not working

lornaandkatie1 — Thu, 18 Dec 2025 11:54:06 GMT

it's really a shocking service, no access to your account on either the app or web site

Re: EE website and app not working

Traceya2 — Wed, 31 Dec 2025 17:35:41 GMT

I have been unable to access my account by app or website for 2 weeks now. Like others I have been told that they don’t know when this problem will be fixed. I need to access my account! Not good enough