topic Re: Can’t view plans or login to the app in EE app and website

Can’t view plans or login to the app

RobertoN — Tue, 16 Dec 2025 09:55:23 GMT

Hi,

Yesterday I signed on for a new sim plan and my o2 number successfully transferred from o2 today. Yesterday the EE advisor also moved me over from BT broadband to the EE one.

However I can’t login to the app and when I do manage to login on the website, my plans are not showings and I always get error messages.

Re: Can’t view plans or login to the app

Alex_H — Tue, 16 Dec 2025 12:17:08 GMT

Hi @RobertoN,

Welcome to the EE Community

What is happening when you try and login to the app? If you are logging into the website ok with the same e-mail and password try re-installing the app.

When you are logged in if you do not see any of your plan details you may need to link your products for them to show. If you are encountering errors, try logging in on another browser and see if they still occur.

Alex

Re: Can’t view plans or login to the app

RobertoN — Thu, 18 Dec 2025 06:05:42 GMT

Logging into the website is hit and miss. Sometimes it works and other times it doesn’t. However, whenever I try do manage my plans nothing shows up. I have linked my broadband and SIMO to the account already

Re: Can’t view plans or login to the app

Michael_D — Thu, 18 Dec 2025 10:31:32 GMT

If you've already linked the accounts and it is still not showing correctly, I'd recommend speaking to our tech guides @RobertoN.

They'll be able to bring up your account and check how everything is set up and if something isn't right, help to get it corrected or raise a ticket to get it working as expected.

Michael