topic upgrade in EE app and website

upgrade

Peter0405 — Tue, 16 Dec 2025 10:09:56 GMT

Hey

I have been offered a free early upgrade but when u try to do it online it comes up with. No plans available on every phone. I have rang and there can do upgrade but I am unable to get the deal online and are wanting to charge me and extra £20 is there a way to solve this so I can upgrade with the discounted price as it is alot more affordable for me

Re: upgrade

Linzi_H — Tue, 16 Dec 2025 13:58:03 GMT

Hi @Peter0405

Welcome to the Community.

I'm disappointed to hear you're having a spot of bother getting your upgrade sorted out. If you call our team again, they'll be able to review why you're unable to complete this online and pass this to our technical support team if needed. I'm confident this can be resolved. However, if it isn't sorted, you can request this to be escalated.

Linzi

Re: upgrade

Peter0405 — Wed, 17 Dec 2025 10:54:54 GMT

Hey thanks for your reply I currently still trying to resolve this hopefully will be done at some point today but still no closer

Re: upgrade

Linzi_H — Wed, 17 Dec 2025 11:55:33 GMT

Thanks for coming back to me @Peter0405

It sounds like the team is going to contact you back to discuss things further, which is great. Keep us in the loop with how you get on.

Linzi

Re: upgrade

Smiffy141993 — Fri, 09 Jan 2026 11:20:28 GMT

I received a message today offering me a "super early upgrade" for free no fees etc. Clicked the link and had the same issue as you. Currently on the phone trying to get this sorted. Trying to say its a scam etc.