https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-Login/m-p/1588691#M66713 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4912327">@Kashif13</a></SPAN></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you are having trouble logging in, please try to delete the app and install it again to see if that works.</P> <P>If it doesn't, it is also worth trying to login through the <A href="https://auth.ee.co.uk/e2ea8fbf-98c0-4cf1-a2df-ee9d55ef69c3/b2c_1a_rpbt_signupsignin/oauth2/v2.0/authorize?client_id=af12d787-0a10-4f7a-b1c9-0b626d58770d&amp;scope=openid%20offline_access%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.allowances-data.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.device-used.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.prepay-credit.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.packs.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.allowances-prepay.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.contract.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.nba-v2.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.interactions.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts-v2.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts-v2.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.profile.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Ftmf.productinventry-v4.product.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.blng-acnts.bills.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital-v1.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fcustomer-bill-management-custbill.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.permissions.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacesubscription.graphql.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.sales-services.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacecheckout.graphql.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacecheckout.graphql.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.atp-inlif-elgiblity.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.srvcpropostionselg.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.add-line.prdcts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.charge-thres.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.check-results.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.debit-details.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.simonly.upgrde.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.val-elgble-plns.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.add-line-prob.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.average-usage.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.contr-notifctins.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.elg-upgrd-prdcts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.upgrade-offer.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.upgradrecmndtns.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.person-identy.sales-elg.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.person-identy-id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.mktplace-subs-orders.graphql.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.mktplace-subs-orders.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-account.all%20profile&amp;redirect_uri=https%3A%2F%2Fee.co.uk%2Fexp%2Fhome&amp;client-request-id=dff5fbc8-0dff-42b9-9f7b-eb51e0aadeaf&amp;response_mode=fragment&amp;response_type=code&amp;x-client-SKU=msal.js.browser&amp;x-client-VER=2.32.0&amp;client_info=1&amp;code_challenge=UO4Oymo1SdyaDMqOD-800ulILu6cKX0HxBFg9wMjCEY&amp;code_challenge_method=S256&amp;nonce=c267bd22-c965-4c4a-888d-aee1cfc0fb35&amp;state=eyJpZCI6ImJmMDExYTFjLWYzNjYtNDBjOC04YjAxLWM0MzlkMzMwOGQxMSIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3D" target="_blank">EE website</A> to check if you can login there.</P> <P>If you aren't able to login to either, it indicates that there is something with your account that needs to be looked at. If the app only doesn't work, we'd need to look at that.</P> <P>Our tech guides would be the best people to speak to for help with that, so if you <A href="https://ee.co.uk/help/contact-ee" target="_blank">give them a call</A> they can look at it further for you.</P> <P>Michael</P> Thu, 11 Dec 2025 09:27:16 GMT Michael_D 2025-12-11T09:27:16Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-Login/m-p/1588642#M66705 <P>Please guide me team. I hope everyone will be happy.&nbsp; I'm unable to login My account.&nbsp;</P> <P>&nbsp;</P> <P><EM>[Mod edit: Title added.]</EM></P> <P>&nbsp;</P> Wed, 10 Dec 2025 22:26:17 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-Login/m-p/1588642#M66705 Kashif13 2025-12-10T22:26:17Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-Login/m-p/1588691#M66713 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4912327">@Kashif13</a></SPAN></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you are having trouble logging in, please try to delete the app and install it again to see if that works.</P> <P>If it doesn't, it is also worth trying to login through the <A href="https://auth.ee.co.uk/e2ea8fbf-98c0-4cf1-a2df-ee9d55ef69c3/b2c_1a_rpbt_signupsignin/oauth2/v2.0/authorize?client_id=af12d787-0a10-4f7a-b1c9-0b626d58770d&amp;scope=openid%20offline_access%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.allowances-data.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.device-used.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.prepay-credit.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.packs.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.allowances-prepay.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.contract.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.nba-v2.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.interactions.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts-v2.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts-v2.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.profile.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Ftmf.productinventry-v4.product.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.blng-acnts.bills.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital-v1.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fcustomer-bill-management-custbill.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.permissions.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacesubscription.graphql.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.sales-services.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacecheckout.graphql.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacecheckout.graphql.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.atp-inlif-elgiblity.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.srvcpropostionselg.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.add-line.prdcts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.charge-thres.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.check-results.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.debit-details.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.simonly.upgrde.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.val-elgble-plns.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.add-line-prob.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.average-usage.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.contr-notifctins.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.elg-upgrd-prdcts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.upgrade-offer.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.upgradrecmndtns.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.person-identy.sales-elg.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.person-identy-id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.mktplace-subs-orders.graphql.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.mktplace-subs-orders.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-account.all%20profile&amp;redirect_uri=https%3A%2F%2Fee.co.uk%2Fexp%2Fhome&amp;client-request-id=dff5fbc8-0dff-42b9-9f7b-eb51e0aadeaf&amp;response_mode=fragment&amp;response_type=code&amp;x-client-SKU=msal.js.browser&amp;x-client-VER=2.32.0&amp;client_info=1&amp;code_challenge=UO4Oymo1SdyaDMqOD-800ulILu6cKX0HxBFg9wMjCEY&amp;code_challenge_method=S256&amp;nonce=c267bd22-c965-4c4a-888d-aee1cfc0fb35&amp;state=eyJpZCI6ImJmMDExYTFjLWYzNjYtNDBjOC04YjAxLWM0MzlkMzMwOGQxMSIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3D" target="_blank">EE website</A> to check if you can login there.</P> <P>If you aren't able to login to either, it indicates that there is something with your account that needs to be looked at. If the app only doesn't work, we'd need to look at that.</P> <P>Our tech guides would be the best people to speak to for help with that, so if you <A href="https://ee.co.uk/help/contact-ee" target="_blank">give them a call</A> they can look at it further for you.</P> <P>Michael</P> Thu, 11 Dec 2025 09:27:16 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-Login/m-p/1588691#M66713 Michael_D 2025-12-11T09:27:16Z