topic Re: EE App and services not working for Limited Company Customers in EE app and website

EE App and services not working for Limited Company Customers

Balance_D — Thu, 02 Oct 2025 13:52:57 GMT

I've been having problems with EE since joining them in July '25 purchasing two EE Ultimate Works SIMs (24 Month Contract)

Also I can't use the app to view billing or manage the account, I can't link an LTE smartwatch (Pixel 3 LTE) onto the line as I was promised would be included when sold the SIM, I cant use the XBox pass that was promised. The've said they would call me back on multiple occasions and never have. The last promise of a call back, they said drive to my local EE store tomorrow and we'll call you at 3:15 pm to discuss it with you with the team in store ...... I made the 45 minute journey there, missing work..... did they call me.....NO!!

EE You are UTTERLY UTTERLY USELESS and most likely behaving CRIMINALY with your conduct & contractual broken promises!!!

If anyone has had similar experiences PLEASE MESSAGE ME.

I've spoken with a lawyer and they are willing to set up a class action law suit if enough people are experiencing the same.

EE has told me that about 10% of their customers have this problem, so I know you're out there. If they can't sort it for us, we'll have to act together!

Re: EE App and services not working for Limited Company Customers

Christopher_G — Thu, 02 Oct 2025 16:45:32 GMT

Hi @Balance_D

Welcome to the community.

I'm really sorry to hear of your experience with this. Is it our Business Customer services team that you have been dealing with? Were the store able to call through to them on the store phone?

Chris

Re: EE App and services not working for Limited Company Customers

Erfy — Sun, 05 Oct 2025 20:41:28 GMT

I’m having the same issue and I’m tired of calling and emailing customer support — every time they come up with an excuse. Did you manage to fix this issue ?

Re: EE App and services not working for Limited Company Customers

EJ31 — Mon, 08 Dec 2025 11:03:04 GMT

Hi there,

Sorry only just found this forum, but I have had the same issue and wondered if it had now been resolved - before I waste my time trying to contact them again! The paper bill thing is also ridiculous!!

Re: EE App and services not working for Limited Company Customers

Lesley_W — Tue, 09 Dec 2025 15:34:52 GMT

Hi @EJ31

Welcome to our community.

When was the last time you spoke with our team over the phone?

Hopefully some fellow community users will be along to share their experience soon.

Lesley

Re: EE App and services not working for Limited Company Customers

EJ31 — Tue, 09 Dec 2025 15:39:10 GMT

I called yesterday and no change.
Still on the never never as being fixed next month apparently!!

Re: EE App and services not working for Limited Company Customers

Lesley_W — Tue, 09 Dec 2025 17:21:22 GMT

I'm sorry it wasn't good news when you called @EJ31

Appreciate you updating us.

Lesley