topic Re: Maintenance on the ee app in EE app and website

Maintenance on the ee app

andrew0203 — Sun, 07 Dec 2025 23:19:42 GMT

why is it that the ee app is always having maintenance done on it? I’ve never known any other app have so much downtime for so called ‘improvements’

Its a pain in the ass when you are trying to use the rental controls to kick your kids of the internet and can’t get into it!

poor show ee

Re: Maintenance on the ee app

Lillorna18 — Mon, 08 Dec 2025 02:49:56 GMT

Yip so they better get it sorted or I will be kicking them off im gonna get some one to look st the ip address im sure you can do it that way

Re: Maintenance on the ee app

Tommyboy789 — Mon, 08 Dec 2025 03:38:42 GMT

Yeah im confused too

Re: Maintenance on the ee app

Northerner — Mon, 08 Dec 2025 07:20:18 GMT

Hi @andrew0203

Improvements are normally undertaken late at night or on weekends to minimise inconvenience but as ever some people maybe impacted. Your kids are still up using the internet at 11.19pm?

Improvements are to benefit EE customers.

Thanks

Re: Maintenance on the ee app

andrew0203 — Tue, 09 Dec 2025 22:58:40 GMT

My kids are not up at that time of night. They were being sanctioned for poor behaviour so I was altering the time they were allowed on the internet for the next day.

Re: Maintenance on the ee app

theresa_focus — Wed, 14 Jan 2026 01:43:10 GMT

It’s really frustrating! And to the people judging why our kids are still online until you have had to deal with strong willed kids it’s not fair to make judgments.

my son also doesn’t have school tomorrow due to school closure for the day and I wanted to switch off at 1am and now I can’t!

Re: Maintenance on the ee app

sklom — Wed, 14 Jan 2026 03:30:43 GMT

The app IS down a lot in my experience, too.

I don't think it's appropriate for you to pass parenting judgement on Andrew. Esp done in such a clumsy way. Stick to your area of expertise,pls.