topic Can’t see bills and app doesn’t work ! in EE app and website

Can’t see bills and app doesn’t work !

Kev5252 — Thu, 04 Dec 2025 13:15:20 GMT

My Bt broadband account was auto transferred to EE after a recent broadband upgrade . Ever since this transfer I’ve been unable to view my bills either on the app or website . AlsoI have no EE app functionality , no connectivity to router and doesn’t show tv package . I’ve complained numerous times and the lastest excuse is that my current email is still with my Bt account and I need to change email address!!! Is there anyone who works for EE that has the technical capability to fix ?

Re: Can’t see bills and app doesn’t work !

Christopher_G — Thu, 04 Dec 2025 18:10:07 GMT

Hi @Kev5252

Welcome to the community.

I'm sorry to hear that you've had these problems accessing your account. Our technical support team are fully set up to help with these types of issues.

If you feel like you're not getting anywhere through that channel, I suggest filling in our complaints form. That way, a dedicated team will look into it and contact you directly to help find a solution.

Please keep us updated with what happens.

Chris

Re: Can’t see bills and app doesn’t work !

Kev5252 — Sun, 07 Dec 2025 17:00:49 GMT

Thanks for the update and I will fill out the complaints form although I feel it the issue won’t be resolved , there’s seems to be a general lack of interest or incompetence from the technical team to resolve this