https://community.ee.co.uk/t5/EE-app-and-website/Upgraded-app-won-t-link-products/m-p/1587191#M66609 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_5793.png" style="width: 750px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41040i2021553BF3CBF52A/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_5793.png" alt="IMG_5793.png" /></span></P><P> </P><P>I have been an ee customer forever, using payg service, ever since the app has been updated I am unable to link my device - after entering the passcode I always get the same response: „We’re having trouble linking your products”. I get the same response when I try to do it via the website. The app worked fantastically before the update - it was fast and reliable, now its completely useless. I’ve been waiting 24h and more, delated and reinstalled the app, looks like the app/website crashes every single time. Yes I can use the telephone service to top ip and I have been doing it for the past couple of months but literally am fed up with it now - wonder if it’s time to look for another provider or is there any chance for this to be fixed (as it’s been months)???</P><P>&nbsp;</P> Wed, 03 Dec 2025 22:34:52 GMT OlgaP 2025-12-03T22:34:52Z https://community.ee.co.uk/t5/EE-app-and-website/Upgraded-app-won-t-link-products/m-p/1587191#M66609 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_5793.png" style="width: 750px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41040i2021553BF3CBF52A/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_5793.png" alt="IMG_5793.png" /></span></P><P> </P><P>I have been an ee customer forever, using payg service, ever since the app has been updated I am unable to link my device - after entering the passcode I always get the same response: „We’re having trouble linking your products”. I get the same response when I try to do it via the website. The app worked fantastically before the update - it was fast and reliable, now its completely useless. I’ve been waiting 24h and more, delated and reinstalled the app, looks like the app/website crashes every single time. Yes I can use the telephone service to top ip and I have been doing it for the past couple of months but literally am fed up with it now - wonder if it’s time to look for another provider or is there any chance for this to be fixed (as it’s been months)???</P><P>&nbsp;</P> Wed, 03 Dec 2025 22:34:52 GMT https://community.ee.co.uk/t5/EE-app-and-website/Upgraded-app-won-t-link-products/m-p/1587191#M66609 OlgaP 2025-12-03T22:34:52Z https://community.ee.co.uk/t5/EE-app-and-website/Upgraded-app-won-t-link-products/m-p/1587192#M66610 <P>You may need to contact EE Customer Services if it is a problem with your EE ID Account.</P><P>In the meantime you can top up using the Fast Payment service here:&nbsp;<A href="https://ee.co.uk/bills-payments/mobile/fast-payment" target="_blank" rel="noopener">https://ee.co.uk/bills-payments/mobile/fast-payment</A>&nbsp;</P><P>All it requires is a phone number, an email for confirmation and your payment details.</P> Wed, 03 Dec 2025 22:39:58 GMT https://community.ee.co.uk/t5/EE-app-and-website/Upgraded-app-won-t-link-products/m-p/1587192#M66610 Matt_124 2025-12-03T22:39:58Z