https://community.ee.co.uk/t5/EE-app-and-website/why-is-app-account-no-longer-linked-to-mobile-account-and-wont/m-p/1586823#M66589 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4906151">@bridget1919</a></SPAN>&nbsp;</P><P>Welcome to the community.</P><P>I'm not sure what would cause it to unlink. If you get the same issue when you log into the <A href="https://ee.co.uk/" target="_blank">EE Online desktop site</A>, I'd recommend speaking with our <A href="https://ee.co.uk/contact-ee" target="_blank">Customer Support team</A> to see if it's something we can fix from our side.</P><P>Chris</P> Tue, 02 Dec 2025 17:04:47 GMT Christopher_G 2025-12-02T17:04:47Z https://community.ee.co.uk/t5/EE-app-and-website/why-is-app-account-no-longer-linked-to-mobile-account-and-wont/m-p/1586793#M66588 Tue, 02 Dec 2025 15:01:31 GMT https://community.ee.co.uk/t5/EE-app-and-website/why-is-app-account-no-longer-linked-to-mobile-account-and-wont/m-p/1586793#M66588 bridget1919 2025-12-02T15:01:31Z https://community.ee.co.uk/t5/EE-app-and-website/why-is-app-account-no-longer-linked-to-mobile-account-and-wont/m-p/1586823#M66589 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4906151">@bridget1919</a></SPAN>&nbsp;</P><P>Welcome to the community.</P><P>I'm not sure what would cause it to unlink. If you get the same issue when you log into the <A href="https://ee.co.uk/" target="_blank">EE Online desktop site</A>, I'd recommend speaking with our <A href="https://ee.co.uk/contact-ee" target="_blank">Customer Support team</A> to see if it's something we can fix from our side.</P><P>Chris</P> Tue, 02 Dec 2025 17:04:47 GMT https://community.ee.co.uk/t5/EE-app-and-website/why-is-app-account-no-longer-linked-to-mobile-account-and-wont/m-p/1586823#M66589 Christopher_G 2025-12-02T17:04:47Z