topic Re: Black Friday Sim Only deals not working on website in EE app and website

Black Friday Sim Only deals not working on website

MaxiMarks — Tue, 02 Dec 2025 12:46:00 GMT

The sim only deals for Black Friday 2025 isn't working on your website. I have a relative who's trying to purchase a plan but is constantly seeing this error message: "We're fixing a few things right now"

We've tried different browsers so it must be on ee's side. Could you please forward this to the relevant team. Many thanks for your help

Re: Black Friday Sim Only deals not working on website

Michael_D — Tue, 02 Dec 2025 14:50:29 GMT

Hi @MaxiMarks

Welcome to the community.

I can't see any immediate errors when I view the plans on https://ee.co.uk/mobile/sim-only-deals.

If I can take a few more details, I'll see if I can replicate it and get it reported.

Can I take the link for the page where you are seeing the error?

Is it as soon as you click to view the SIM Only plans or as you are going through the order after putting it in your basket?

Are you logged into your EE account when you see the error?

Michael

Re: Black Friday Sim Only deals not working on website

MaxiMarks — Tue, 02 Dec 2025 16:22:48 GMT

turns out it was a browser issue. I cleared the cookies and all is working fine now. Many thanks

Re: Black Friday Sim Only deals not working on website

Ali_A — Tue, 02 Dec 2025 18:24:49 GMT

Thanks for getting back to us with this @MaxiMarks to let us know.

Glad you've got it working now, too.

Ali