topic Re: Unable to Manage Broadband from EE App in EE app and website

Unable to Manage Broadband from EE App

Colin4321 — Tue, 02 Dec 2025 07:45:49 GMT

I have recently upgraded my broadband from BT to EE. I have downloaded the EE app to mange my products including my broadband. I find that the app works perfectly for 3 or 4 days before not being able to access the broadband controls. The only way to resolve this is to restart the router. This is a total pain. Any solutions!?

Re: Unable to Manage Broadband from EE App

Michael_D — Tue, 02 Dec 2025 11:35:17 GMT

Hi @Colin4321

Welcome to the community.

I know how frustrating it would be to have to restart the router every few days.

It is worth trying to reset the router, rather than just restarting it, and uninstalling and reinstalling the app to see if that helps.

If the same thing happens, give our tech guides a call and they can look into this further for you.

Michael

Re: Unable to Manage Broadband from EE App

Colin4321 — Tue, 02 Dec 2025 11:48:27 GMT

Michael. Thank you. Next time it happens I will give this a try.

Re: Unable to Manage Broadband from EE App

Marko_24 — Sun, 15 Feb 2026 17:26:22 GMT

This happens all the time not able to mange your broadband on the app and restart router must be permanent fix for this