https://community.ee.co.uk/t5/EE-app-and-website/How-to-find-my-proof-of-purchase-documents-so-that-I-can-claim/m-p/1585977#M66514 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4903966">@Ruskers</a></SPAN>&nbsp;</P> <P>Although we don't have access to customer accounts here in the EE Community, if you <A href="https://ee.co.uk/help/contact-ee" target="_blank">give us a call</A>, one of our guides can get this looked into for you.</P> <P>When the guide has access to your account, they can send the proof via email, or they can post the proof to your address</P> <P>Chris S</P> Fri, 28 Nov 2025 12:43:39 GMT Chris_S 2025-11-28T12:43:39Z https://community.ee.co.uk/t5/EE-app-and-website/How-to-find-my-proof-of-purchase-documents-so-that-I-can-claim/m-p/1572997#M65739 <P>Hi, does anybody know how to access my proof of purchase documents via the app so that I can claim my free watch please&nbsp;</P> Tue, 07 Oct 2025 16:47:52 GMT https://community.ee.co.uk/t5/EE-app-and-website/How-to-find-my-proof-of-purchase-documents-so-that-I-can-claim/m-p/1572997#M65739 Richardbu1 2025-10-07T16:47:52Z https://community.ee.co.uk/t5/EE-app-and-website/How-to-find-my-proof-of-purchase-documents-so-that-I-can-claim/m-p/1573012#M65741 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4872230">@Richardbu1</a>&nbsp; You got that when the phone was delivered. &nbsp;Ie it’s the paper work that was inside the package the you received&nbsp;</P> Tue, 07 Oct 2025 17:59:52 GMT https://community.ee.co.uk/t5/EE-app-and-website/How-to-find-my-proof-of-purchase-documents-so-that-I-can-claim/m-p/1573012#M65741 Chris_B 2025-10-07T17:59:52Z https://community.ee.co.uk/t5/EE-app-and-website/How-to-find-my-proof-of-purchase-documents-so-that-I-can-claim/m-p/1573103#M65747 <P>Morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4872230">@Richardbu1</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>As <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/142884">@Chris_B</a></SPAN> has advised, the proof of purchase would be with your order, or if you ordered in store, all the details will be on the documents provided.&nbsp;</P> <P>If you need any extra details or no longer have the proof of purchase to upload, please call us on 150 and the team will be happy to help.&nbsp;</P> <P>Thanks.&nbsp;</P> <P>Leanne.&nbsp;</P> Wed, 08 Oct 2025 07:48:09 GMT https://community.ee.co.uk/t5/EE-app-and-website/How-to-find-my-proof-of-purchase-documents-so-that-I-can-claim/m-p/1573103#M65747 Leanne_T 2025-10-08T07:48:09Z https://community.ee.co.uk/t5/EE-app-and-website/How-to-find-my-proof-of-purchase-documents-so-that-I-can-claim/m-p/1585867#M66505 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/224806">@Leanne_T</a>&nbsp;- I bought an item via flexi pay on line/ over the phone and now the item is faulty and I need to make a claim on my bank account tekpak insurance but I need to obtain proof of purchase.&nbsp; I have called twice and spoken to an attendant in an EE shop but no one can help me.&nbsp; &nbsp; Please can you help me - I purchased Apple promax headphones in MArch 2024 so its no longer on my order history.</P> Thu, 27 Nov 2025 20:15:33 GMT https://community.ee.co.uk/t5/EE-app-and-website/How-to-find-my-proof-of-purchase-documents-so-that-I-can-claim/m-p/1585867#M66505 Ruskers 2025-11-27T20:15:33Z https://community.ee.co.uk/t5/EE-app-and-website/How-to-find-my-proof-of-purchase-documents-so-that-I-can-claim/m-p/1585977#M66514 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4903966">@Ruskers</a></SPAN>&nbsp;</P> <P>Although we don't have access to customer accounts here in the EE Community, if you <A href="https://ee.co.uk/help/contact-ee" target="_blank">give us a call</A>, one of our guides can get this looked into for you.</P> <P>When the guide has access to your account, they can send the proof via email, or they can post the proof to your address</P> <P>Chris S</P> Fri, 28 Nov 2025 12:43:39 GMT https://community.ee.co.uk/t5/EE-app-and-website/How-to-find-my-proof-of-purchase-documents-so-that-I-can-claim/m-p/1585977#M66514 Chris_S 2025-11-28T12:43:39Z