topic Re: EE App still not working after at least 8 months in EE app and website

EE App still not working after at least 8 months

Simmo2207 — Wed, 19 Nov 2025 21:15:52 GMT

Re: EE App still not working after at least 8 months

Simmo2207 — Wed, 19 Nov 2025 21:20:54 GMT

I don't understand why it's taking so long to fix access to the ee app I can't even access my billing online which has made me miss a payment and now been chased for a debt it's been over 8 months now and I can't call as my phone won't allow me too. I can't even add my extender because I need to use the app to do this so have bad WiFi signal in my house now. There is no chat facility on the website which I'd of thought should be. Please advise on what I can do. Many thanks for reading

Re: EE App still not working after at least 8 months

XRaySpeX — Wed, 19 Nov 2025 22:21:20 GMT

There is no Live Chat for BB. You need to call.

Re: EE App still not working after at least 8 months

Christopher_G — Thu, 20 Nov 2025 08:06:11 GMT

Hi @Simmo2207

Welcome to the community.

It sounds like you need to speak with our Customer Support team. They will be able to check to make sure everything is up to date on your account, and help you get access to your account online. You can find our contact numbers that you can call from any phone on our contact us page.

Let us know how it goes please.

Chris

Re: EE App still not working after at least 8 months

Centorium — Thu, 20 Nov 2025 17:25:53 GMT

The app genuinely has never worked. It's so frustrating. I've been with EE for this contract & the previous so coming UK to 4-5 years now & it's never worked once.

You can never link you devices, never access anything, the phone lines are awful and the live chat a disgrace. I cannot wait for my contract to be up so I can ditch this useless company.