topic closed yet again in less than a week in EE app and website

closed yet again in less than a week

Julie-be — Mon, 17 Nov 2025 23:27:55 GMT

This is getting ridiculous now, the app is always sitting down for maintenance, no other apps I use close as often as this one does, it’s crap and I’ve had enough .

Re: closed yet again in less than a week

louise-s2016 — Mon, 17 Nov 2025 23:32:20 GMT

Same, I was going to turn off the hub light in my bedroom hub but couldn’t again - couldn’t last night either 😡

Re: closed yet again in less than a week

Julie-be — Tue, 18 Nov 2025 10:45:52 GMT

It’s ridiculous, it’s shut every other night, I need it to control the WiFi at night for the kids I look after, the groups are not suitable in this case, I need flexibility.
I’ve never heard of any other app closing as often as the ee app does, it must be substandard to need work every other night and you don’t get anywhere if you complain, they don’t even listen, useless narcissistic developers who need training how to do their job, this never used to happen when it was BT,
In all the time I was using the app, it never closed once 😡😡
Sent from my iPhone

Re: closed yet again in less than a week

Rach_H — Tue, 18 Nov 2025 15:29:42 GMT

Hi @Julie-be,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with the app, and I can understand how frustrating this must be. If this is frequently impacting you using the app then I'd recommend making a complaint, or re-opening your previous complaint, and the team will be able to take a look into this for you.

Rach