topic Re: EE WiFi -no login portal in EE app and website

EE WiFi -no login portal

BobN27 — Sat, 15 Nov 2025 12:32:49 GMT

iPhone 13 has never been able to connect to EE WiFi. It receives a valid looking address but never triggers the captive login portal (tried captive.apple.com etc). I have tried various things including total removal of VPN, private address I /off and reset network setting but no joy. Suggestion is it is in a strange state at the EE end (note my iPad connects ok and my phone connects to other captive portals ok) Any idea on how to proceed ?

Re: EE WiFi -no login portal

Northerner — Sat, 15 Nov 2025 12:53:49 GMT

Hi @BobN27

By EE WiFi you mean home broadband or WiFi access points when out and about or on the London underground.

Thanks

Re: EE WiFi -no login portal

BobN27 — Sat, 15 Nov 2025 13:05:49 GMT

Thanks for your reply. Should have been clearer - I am talking about EE (public) WiFi access points out and about. I am an EE Broadband customer I have tried 2 different APs today. Didn't have any problem when accessing via BT.

Re: EE WiFi -no login portal

Alex_H — Sun, 16 Nov 2025 12:07:55 GMT

Hi @BobN27,

Thanks for visiting the EE Community

Once you have connected to an access point, have you tried manually loading the login portal at https://ee-wifi.ee.co.uk/public/ee to see if you can then login? Try another browser such as Chrome if you have an issue on Safari first, to confirm that's not causing any issues.

If you are still having issues doing that, it would be worth reaching out to the dedicated EE WiFi team to see if they have any guidance for this situation.

Alex

Re: EE WiFi -no login portal

BobN27 — Sun, 16 Nov 2025 12:19:15 GMT

Thanks.

I hadn't tried your suggestion but I had tried the usual neverssl.com etc. None work.
The problem is my phone never properly connects to the AP and the internet. Although in the WiFi page it looks connected to WiFi ( valid address etc) but there is no WiFi symbol at top right of the screen

Trying to open any website just says no internet connection.

Re: EE WiFi -no login portal

BobN27 — Mon, 17 Nov 2025 16:52:17 GMT

Thanks. Although it looks to be connected to EE WiFi (albeit without WiFi symbol showing top right). Trying any connection to website (tried the one you suggested too) just says I'm not connected to the internet. Will give the EeWifi team a call as you advise.

Re: EE WiFi -no login portal

Christopher_G — Tue, 18 Nov 2025 08:31:48 GMT

Thanks, @BobN27

Please come back and let us know what happens.

Chris

Re: EE WiFi -no login portal

Derbyfella — Thu, 26 Mar 2026 08:38:28 GMT

This is interesting, I also have an iPhone 13 and mine is currently doing the same. I’m out at work in a remote location and cannot connect to the hotspot via my iPhone. My personal iPad does connect, but that is no help as I’m actually after this for improved call connection.

obviosuly as it’s not my router I can’t reset., apart form that as I have no internet on my phone, I can’t then login to any web page.

I also can’t tether my phone off my iPad, as my iPad does not have a sim.

very frustrating….any advice that would be a permanent fix please?

Re: EE WiFi -no login portal

Derbyfella — Thu, 26 Mar 2026 21:33:11 GMT

Turns out the BT Wi-Fi app was the issue maker…. Once deleted everything worked as it should.

Re: EE WiFi -no login portal

BobN27 — Thu, 26 Mar 2026 22:05:45 GMT

Will give it a go!

Re: EE WiFi -no login portal

BobN27 — Thu, 26 Mar 2026 22:11:21 GMT

It did bring up the captive portal and I logged in with EE login but it didn't send a code to my phone in time and reverted to my home WiFi. Will try it when out and about tomorrow But looking hopeful!