topic Re: App not showing any products in EE app and website

App not showing any products

Fwenham — Thu, 28 Aug 2025 04:18:01 GMT

I’ve logged into the app to view my bill and can’t see it anywhere. Just keeps telling me to link my account which I go through the process of and it says my number is already linked. Have tried online also and nothing shows on my account at all

any suggestions? It shouldn’t be this difficult to just view a bill surely!

Re: App not showing any products

Debbie_G — Thu, 28 Aug 2025 08:37:05 GMT

Hi @Fwenham.

Welcome to the community.

If you're unable to view your bill through the app or when logging into your EE account online and you're seeing a message advising your account needs to be linked, we'll need to get this looked into for you. Please get in touch with our technical support guides, who can access your account and investigate further to help get everything sorted.

Debbie

Re: App not showing any products

Stephb53 — Sat, 15 Nov 2025 12:55:54 GMT

I’m getting the same😩 so frustrating. Been in touch with technical support guides and still unresolved. Did you manage to sort this @Fwenham ?