topic Re: No Suitable Plan Available in EE app and website

No Suitable Plan Available

cybernet770 — Fri, 14 Nov 2025 16:48:23 GMT

Good afternoon,

Could you please provide me with an update regarding the above?

I have been receiving this issue now for the past 4 days and was told that this issue will be resolved in 24 Hours. However, it has not been done so.

Could you please let me know what the next steps would be in order to get this rectified?

Kind Regards,

A I

Re: No Suitable Plan Available

XRaySpeX — Fri, 14 Nov 2025 16:50:09 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: No Suitable Plan Available

cybernet770 — Fri, 14 Nov 2025 16:54:55 GMT

Hi,

This has already been done and its unfortunate to see this message for the first time after being a customer with yourselves since 2014. I have had multiple handsets simultaneously and have not come across this issue before. I have never had a problem with obtaining two handsets at the same time and have been told that my band spend for my account does not cover me. Although, I only have one device on my line and eligible for an upgrade for my other.

All plans have been cleared off and payments are always up to date.

Re: No Suitable Plan Available

Christopher_G — Sat, 15 Nov 2025 09:00:34 GMT

Hi @cybernet770

Welcome to the community.

I recommend speaking again with our Customer Support team again, to see if they have an update on this for you. If you're not happy with the way that it's progressing, you can ask them to open a complaint on your account. Once that's done, your case will be handled in line with our complaints code of practice.

Hopefully, they can help sort this out soon for you. Keep us posted on what happens please.

Thank you.

Chris