topic Re: I can't link my eSIM to the EE app. in EE app and website

I can't link my eSIM to the EE app.

vaksonov — Tue, 11 Nov 2025 14:17:52 GMT

I haven't been able to link my eSIM in the EE app for several days.

I get this message:
We're having trouble linking your products
You can try linking again or come back later when we've fixed things.

I'm entering the correct phone number and email (the one I used to place the order).

Re: I can't link my eSIM to the EE app.

Lesley_W — Tue, 11 Nov 2025 18:11:33 GMT

Hi @vaksonov

Welcome to our community.

Are you brand new to EE or do you already have a product with us that you have an account for and are trying to add the new eSIM to it?

Lesley

Re: I can't link my eSIM to the EE app.

vaksonov — Tue, 11 Nov 2025 18:13:05 GMT

Yes, that's right, we bought two numbers for our company.

Re: I can't link my eSIM to the EE app.

Lesley_W — Tue, 11 Nov 2025 18:28:07 GMT

Thanks for confirming that @vaksonov

It sounds like you are doing everything right to get it linked, I'd recommend getting in touch so our team can have a look at this.

If it is a business account, you can see the ways to get in touch here Contact Us.

Lesley