Re: How do I contact ee for help with my account???

TessaB52 — Wed, 27 Dec 2023 14:14:40 GMT

Christopher_G, forgive me for 'high jacking' your address from a previous post/reply, but as @majora31 says, there is no way to email Customer Service and I need help with the following. I used to have EE Broadband and landline. It has been a while since I changed providers but this morning I got an email purportedly from EE telling me that I owe £46.50 to 'settle my last bill' by the specified pay-by date. It goes on to say that unfortunately you are not able to process the payment using 'the default payment method saved' in my EE account. Further down the email there is a link 'Go to My EE' which I have not clicked on and do not intend to, so that I can 'update my default payment method'. NOW, as far as I can see, this is a scam but I wanted to check to be on the safe side. You should also know that a scam such as this is going around. The email looks legit, lots of EE logos everywhere and an address and company number right at the bottom that, again, looks legit. However, as I said, I no longer have EE providing me with anything and therefore cannot, for the life of me, understand where a charge of £46.50 comes from. I went onto my EE account which still allowed me on, but there was nothing there about owing money etc. I am happy to just ignore the email but, as I said, EE should know about a scam going round - if it's a scam!

Thanks,

TessaB52

Re: Re: How do I contact ee for help with my account???

James_B — Wed, 27 Dec 2023 14:21:38 GMT

What address did you receive the email from, @TessaB52?

James

topic Re: Re: How do I contact ee for help with my account??? in EE app and website

Re: How do I contact ee for help with my account???

Re: Re: How do I contact ee for help with my account???