https://community.ee.co.uk/t5/EE-app-and-website/Cannot-see-add-ons-or-service-packs-on-my-ee-app/m-p/1581384#M66180 <P><SPAN>Hi, I can’t see my plan add-ons or service packs in the EE app.&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0107.jpeg" style="width: 1320px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/40817iFE0BE00DC9329242/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0107.jpeg" alt="IMG_0107.jpeg" /></span></P> Mon, 10 Nov 2025 10:14:46 GMT Profile closed 2025-11-10T10:14:46Z https://community.ee.co.uk/t5/EE-app-and-website/Cannot-see-add-ons-or-service-packs-on-my-ee-app/m-p/1581384#M66180 <P><SPAN>Hi, I can’t see my plan add-ons or service packs in the EE app.&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0107.jpeg" style="width: 1320px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/40817iFE0BE00DC9329242/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0107.jpeg" alt="IMG_0107.jpeg" /></span></P> Mon, 10 Nov 2025 10:14:46 GMT https://community.ee.co.uk/t5/EE-app-and-website/Cannot-see-add-ons-or-service-packs-on-my-ee-app/m-p/1581384#M66180 Profile closed 2025-11-10T10:14:46Z https://community.ee.co.uk/t5/EE-app-and-website/Cannot-see-add-ons-or-service-packs-on-my-ee-app/m-p/1581439#M66182 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);">@Profile closed</SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you haven't already, please try to delete the app and install it again to see if that helps.&nbsp;</P> <P>It is also worth logging in through the <A href="https://auth.ee.co.uk/e2ea8fbf-98c0-4cf1-a2df-ee9d55ef69c3/b2c_1a_rpbt_signupsignin/oauth2/v2.0/authorize?client_id=db92c26e-a2e3-4331-995b-70c1bc8d4a71&amp;scope=openid%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.otp.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.otp.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.profile.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.service.consents.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.service.consents.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.read%20profile%20offline_access&amp;redirect_uri=https%3A%2F%2Fee.co.uk%2Fexp%2Fmanageid%2Fprofile&amp;client-request-id=b7880f53-5984-4993-9fcb-bd0b7986d0b7&amp;response_mode=fragment&amp;response_type=code&amp;x-client-SKU=msal.js.browser&amp;x-client-VER=2.32.0&amp;client_info=1&amp;code_challenge=_gtKyfI_Unz2ZBF2_cwxMc7soYLKCSi7t-olyMYUi8U&amp;code_challenge_method=S256&amp;nonce=bad5fc98-c23e-468d-8186-0e1641a74763&amp;state=eyJpZCI6ImU3OTQ4YzFmLWVlMjctNGU4Yy1hYTY5LTA4Y2Q3MmU5YzJkMCIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3D" target="_blank">website</A>, to see if you can view the information there.</P> <P>If the app is still not working for you, or you find the same thing on the website, please give our <A href="https://ee.co.uk/help/contact-ee" target="_blank">tech guides</A> a call and they can look into this further for you.</P> <P>Michael</P> Mon, 10 Nov 2025 12:39:40 GMT https://community.ee.co.uk/t5/EE-app-and-website/Cannot-see-add-ons-or-service-packs-on-my-ee-app/m-p/1581439#M66182 Michael_D 2025-11-10T12:39:40Z