topic Re: Not able to link my sim on app to account in EE app and website

Not able to link my sim on app to account

TheOldTrout49 — Sat, 09 Sep 2023 19:27:46 GMT

I have been trying to link my products on the ee app get so far usually to the point where it asks me am I the bill payer when I click yes it then says there is an error and to try again later, I have tried for the last week and have the same problem. Has anyone else had this experience if so what did they do?🤯

Re: Not able to link my sim on app to account

Northerner — Sat, 09 Sep 2023 20:33:25 GMT

Hi @TheOldTrout49

Log into your olinee account and make sure you're the bill payer. Under manage number it will tell you.

Thanks

Re: Not able to link my sim on app to account

Roadzee — Thu, 06 Nov 2025 19:50:56 GMT

Same here

Re: Not able to link my sim on app to account

Katie_B — Fri, 07 Nov 2025 08:20:07 GMT

Hi @Roadzee.

Welcome to the EE Community.

Are you getting an error when trying to link your account?

Katie

Re: Not able to link my sim on app to account

Roadzee — Fri, 07 Nov 2025 11:32:37 GMT

Hi Katie

Yes big problems, I log in get the text message with the code and then it
says the phone number is not recognised, been going on for months

Regards Jon

Re: Not able to link my sim on app to account

Leanne_T — Fri, 07 Nov 2025 14:41:34 GMT

Hi @Roadzee

Thanks for coming back to us.

If you get in touch with our tech guides, they can get the error message looked into and help you get the number linked to the EE account.

Thanks.

Leanne.