https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-log-in-on-app-or-website/m-p/1580390#M66133 <P>I’ve been unable to log into the app or website to view my bills for months.</P><P>all I get when I try to log in are these:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9987.png" style="width: 1290px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/40759i78AF6248F12077E2/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9987.png" alt="IMG_9987.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9988.png" style="width: 1290px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/40760iBE739DF4D5375B5F/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9988.png" alt="IMG_9988.png" /></span></P><P>Is anyone else having this issue?</P><P><BR />I’ve called up and spoken to someone about getting my bills emailed to me and got told that isn’t an option and if I want my bills sent it will have to be via post which will incur a fee for back dated bills for the past 6 months I haven’t been able to view them online.</P><P>I'm getting really fed up and can’t wait to leave at the end of my contract the online services are the worst I’ve ever experienced.</P><P>Thanks</P> Wed, 05 Nov 2025 20:10:11 GMT Troyston27 2025-11-05T20:10:11Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-log-in-on-app-or-website/m-p/1580390#M66133 <P>I’ve been unable to log into the app or website to view my bills for months.</P><P>all I get when I try to log in are these:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9987.png" style="width: 1290px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/40759i78AF6248F12077E2/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9987.png" alt="IMG_9987.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9988.png" style="width: 1290px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/40760iBE739DF4D5375B5F/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9988.png" alt="IMG_9988.png" /></span></P><P>Is anyone else having this issue?</P><P><BR />I’ve called up and spoken to someone about getting my bills emailed to me and got told that isn’t an option and if I want my bills sent it will have to be via post which will incur a fee for back dated bills for the past 6 months I haven’t been able to view them online.</P><P>I'm getting really fed up and can’t wait to leave at the end of my contract the online services are the worst I’ve ever experienced.</P><P>Thanks</P> Wed, 05 Nov 2025 20:10:11 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-log-in-on-app-or-website/m-p/1580390#M66133 Troyston27 2025-11-05T20:10:11Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-log-in-on-app-or-website/m-p/1580393#M66134 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4888830">@Troyston27</a>&nbsp; Call customer support and request that your account is reset. &nbsp;This error sometimes occurs when EE do account maintenance and an account reset is the only way to resolve it. &nbsp;</P> Wed, 05 Nov 2025 20:30:55 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-log-in-on-app-or-website/m-p/1580393#M66134 Chris_B 2025-11-05T20:30:55Z