topic FlexiPlan Query in EE app and website

FlexiPlan Query

Kass2 — Tue, 04 Nov 2025 11:33:38 GMT

How do I find out how long I have left on my flexiplan? The app doesn’t work as I no longer have a contract as such and every number I call to speak to someone isn’t working 🙄

Re: FlexiPlan Query

bristolian — Tue, 04 Nov 2025 12:59:00 GMT

What do you mean by no longer having a contract "as such"? If you mean that you're outside your minimum-term, then you still have a live contract.

EE-CS are available on 150 from any EE phone, or 07953 966150 from any other phone.

Re: FlexiPlan Query

Chris_B — Tue, 04 Nov 2025 14:01:28 GMT

@Kass2 If you’ve now reached and gone past your minimum term for the airtime contract you’re now on a 30 day rolling contract for that. The app will still work for you and will show how long you’ve got left for the device part of the contract.

Re: FlexiPlan Query

Kass2 — Tue, 04 Nov 2025 14:35:07 GMT

My airtime contract has run out so I’m paying for just my phone on a flexiplan contract. My airtime is provided by Three on a sim only plan, which is why I’m unable to dial 150.

Thank you

Re: FlexiPlan Query

Lesley_W — Tue, 04 Nov 2025 17:41:06 GMT

Hi @Kass2

Welcome to our community.

The long dial number that @bristolian has sent above will connect you to our IVR to speak to a guide who can check this out for you.

Hope you get sorted.

Lesley