https://community.ee.co.uk/t5/EE-app-and-website/Can-t-use-call-protect-on-my-app/m-p/1579707#M66112 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4886614">@FMO</a></SPAN>,</SPAN></P> <P>Welcome to the Community!</P> <P>I'm sorry to hear about the trouble you're having using Call Protect, and I can understand your frustration.</P> <P>I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">giving our team a call</A> and <A href="https://ee.co.uk/help/contact-ee/complaint" target="_blank">raising a complaint</A> and our team will be able to help you to get this sorted.</P> <P>Rach</P> Mon, 03 Nov 2025 16:29:47 GMT Rach_H 2025-11-03T16:29:47Z https://community.ee.co.uk/t5/EE-app-and-website/Can-t-use-call-protect-on-my-app/m-p/1579510#M66087 <UL><LI>Like others here I have tried to get my app fixed as I can’t use call protect . It’s says there is a problem and it’s EEs fault&nbsp;</LI><LI>I have uninstalled app and reinstalled. Turned my phone on and off . I can access the service on web</LI><LI>I have reported the fault and told it was fixed . It is not ! So like another EE customer I go round the roundabout again.&nbsp;</LI><LI>EE supply a fix or fix it for me please and don’t close it off until it’s fixed !&nbsp;</LI></UL> Mon, 03 Nov 2025 11:11:23 GMT https://community.ee.co.uk/t5/EE-app-and-website/Can-t-use-call-protect-on-my-app/m-p/1579510#M66087 FMO 2025-11-03T11:11:23Z https://community.ee.co.uk/t5/EE-app-and-website/Can-t-use-call-protect-on-my-app/m-p/1579707#M66112 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4886614">@FMO</a></SPAN>,</SPAN></P> <P>Welcome to the Community!</P> <P>I'm sorry to hear about the trouble you're having using Call Protect, and I can understand your frustration.</P> <P>I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">giving our team a call</A> and <A href="https://ee.co.uk/help/contact-ee/complaint" target="_blank">raising a complaint</A> and our team will be able to help you to get this sorted.</P> <P>Rach</P> Mon, 03 Nov 2025 16:29:47 GMT https://community.ee.co.uk/t5/EE-app-and-website/Can-t-use-call-protect-on-my-app/m-p/1579707#M66112 Rach_H 2025-11-03T16:29:47Z