topic Re: Mobile payments in EE app and website

Mobile payments

CousinBrother — Mon, 03 Nov 2025 12:40:25 GMT

My EE is taking money from my account every 2 weeks whereas it’s supposed to be a monthly subscription for my phone

Re: Mobile payments

XRaySpeX — Mon, 03 Nov 2025 13:20:16 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Mobile payments

Alex_H — Mon, 03 Nov 2025 15:48:04 GMT

Hi @CousinBrother,

Welcome to the EE Community

Are you on Pay as you go rather than a contract?

If you are on Pay as you go it sounds like you may have both an automatic pack purchase and an automatic credit top up set up on your card. If that is the case please contact our team and they will be able to stop the one you don't need.

If you are on a pay monthly contract, I would still recommend reaching out to our team and they can investigate the two payments on your billing account.

Alex