topic Re: Why does the EE website never work? in EE app and website

Why does the EE website never work?

WebsiteBROKEN — Mon, 17 Jul 2023 19:50:44 GMT

Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I might just change providers. Anyone else always having this issue?

Re: Why does the EE website never work?

Alex_M — Mon, 17 Jul 2023 20:21:01 GMT

Hi @WebsiteBROKEN

On your browser, try clearing your cache and cookies.

If this doesn’t help, I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone.

Thanks,

Alex

Re: Why does the EE website never work?

katharinehumphr — Sat, 05 Aug 2023 09:32:06 GMT

Me too. And clearing the cache is not an acceptable solution. I'm looking to move to, any action is extremely painful.

Re: Why does the EE website never work?

AdrianM1 — Tue, 15 Aug 2023 19:47:23 GMT

Me too. It's like this every month when I want to check my bill.

Re: Why does the EE website never work?

AdrianM1 — Tue, 15 Aug 2023 20:00:19 GMT

I have cleared everything from the cache & cookies & restarted Google. No change, still can't get into the EE website.

Re: Why does the EE website never work?

James_B — Wed, 16 Aug 2023 07:00:18 GMT

Hi @AdrianM1,

Welcome to the EE Community. 🙂

What happens when you try to log in to My EE?

Can you log in via the app?

James

Re: Why does the EE website never work?

Leaht56 — Thu, 07 Sep 2023 00:43:12 GMT

The website is utter **bleep**e

Re: Why does the EE website never work?

Leanne_T — Thu, 07 Sep 2023 07:02:41 GMT

Hi @Leaht56

Thanks for coming here.

What problems are you having with the EE website?

Are you logging into your My EE account or visiting the EE Shop online?

Leanne.

Re: Why does the EE website never work?

LordLynch — Wed, 13 Sep 2023 11:02:17 GMT

I am getting the same problem.

Ive used 2 different computers, and 2 different phones. Everytime I click on the Shop it says unable to log in.. This is getting very frustrating.

Re: Why does the EE website never work?

Christopher_G — Wed, 13 Sep 2023 13:03:38 GMT

Hi @LordLynch

Thanks for trying some different devices, it sounds like this could be related to your account. I recommend speaking to our Mobile Care team so they can check everything on our side for you.

Chris

Re: Why does the EE website never work?

chr15gb — Fri, 15 Sep 2023 17:01:22 GMT

The website and app doesn't work for anyone.

Rather then repeatedly tell people to waste their own time in a queue to your "Mobile Care Team", why don't you guys talk to them and tell them the stupid website is a joke, it NEVER works.

Re: Why does the EE website never work?

thomasdm87 — Mon, 09 Oct 2023 11:39:05 GMT

This is ridiculous, every month now I can never get on the website to get our invoices. I have called to also update our bank details for the direct debit and this has still not been done.

Very unhappy!

Re: Why does the EE website never work?

James_B — Mon, 09 Oct 2023 12:27:46 GMT

Hi @thomasdm87,

Welcome to the EE Community. 🙂

What happens when you try to log in to My EE?

James

Re: Why does the EE website never work?

SK20 — Mon, 30 Oct 2023 13:49:18 GMT

I'm having the same problems . I was payg and switched phone and went onto contact. I never had a problem with logging in either on phone or tablet I 've changed my password etc etc but nothing works. I do want to check my bill . I've tried evrything going spare here. Messaging them doers nothing.

Re: Why does the EE website never work?

James_B — Mon, 30 Oct 2023 14:14:26 GMT

Hi @SK20,

Welcome to the EE Community. 🙂

Did the messaging team try to remove your old pay as you go account so you can re-register with your pay monthly plan?

James

Re: Why does the EE website never work?

SK20 — Mon, 30 Oct 2023 16:11:04 GMT

thanks James, I'm not sure I'm on phone to them now . I'll ask them that.

Cheers

Re: Why does the EE website never work?

James_B — Mon, 30 Oct 2023 16:14:01 GMT

No problem @SK20 🙂

James

Re: Why does the EE website never work?

PeterAlicante — Thu, 16 Nov 2023 17:24:06 GMT

Every time I log in on my laptop and choose an option I get the never ending spinning circle or the same screen rolling over and over with no chance to enter any thing. Ha Ha! Halfway through this text, I got interrupted by a dropdown asking for feed back! No worries, I am off to another provider

Re: Why does the EE website never work?

Leanne_T — Fri, 17 Nov 2023 07:52:27 GMT

Hi @PeterAlicante

I am sorry to hear this.

Have you tried clearing cookies and cache and trying to log in using a different browser?

Leanne.

Re: Why does the EE website never work?

PeterAlicante — Sun, 19 Nov 2023 17:26:02 GMT

I have tried all suggestions but nothing works. Select the HELP option but nothing works, just the good old spinning dial, but when I switch to SHOP in the hope that I am going to buy something, everything works! Probably just a marketing ploy.. EE not happy to HELP but very happy to SELL!