topic Re: Re: Hi my app not working in EE app and website

Re: Hi my app not working

NikkiD7 — Fri, 31 Oct 2025 20:41:21 GMT

I have spoken to EE today as my app won’t work and I can’t log in completely on a pc etc. Can’t see bills or gift data. Apparently I’m not the only one having this issue so am now waiting for tech to contact me to see what can be done.

Re: Re: Hi my app not working

Schockwave — Sat, 01 Nov 2025 10:49:29 GMT

Hello @NikkiD7 ,

Welcome to the community,

Have you asked EE to do an account refresh, then delete your app and reboot the device and reinstall the app? This usually solves the problem.

Re: Re: Hi my app not working

Mackenzie12177 — Sat, 01 Nov 2025 10:55:05 GMT

I have exactly the same for months. Every time I ring no one seems to know how to fix it. I can't see my bills or upgrade or anything. Very poor. I think a complaint is coming

Re: Re: Hi my app not working

Schockwave — Sat, 01 Nov 2025 13:21:17 GMT

Hello @Mackenzie12177 ,

Welcome to the community,

Have you asked EE to do an account refresh?

Also make sure that you have the latest app installed.

Re: Re: Hi my app not working

NikkiD7 — Wed, 05 Nov 2025 15:34:13 GMT

Update!!! Not sure what happened but after a few days I got a call asking to log in as all fixed

Re: Re: Hi my app not working

Schockwave — Wed, 05 Nov 2025 16:15:32 GMT

@NikkiD7 , glad to hear it is all fixed, I take it you have logged in ok?

Re: Re: Hi my app not working

NaziaRehman — Tue, 02 Dec 2025 23:21:15 GMT

i delete it

Re: Re: Hi my app not working

Ritu_D — Wed, 03 Dec 2025 09:10:48 GMT

Good morning @NaziaRehman

Are you facing issues with the App? Could you give me more information, and I will try to help you.

Thanks

Ritu

Re: Re: Hi my app not working

NikkiD7 — Wed, 03 Dec 2025 09:14:06 GMT

All fixed

Re: Re: Hi my app not working

Ritu_D — Wed, 03 Dec 2025 09:15:39 GMT

That's great @NikkiD7

Thanks for letting me know.

Ritu

Re: Re: Hi my app not working

Boybeckham07 — Wed, 03 Dec 2025 20:43:36 GMT

I switched from Sky to EE a few weeks ago. Downloaded the app linked my number etc and can’t see my device or bills etc.

very annoying as I wanted to move my kids over too so I could share data etc but can’t do that as the app doesn’t work.
Ive spoken to customer services (150) on several occasions and nobody can help. They keep telling me a fix is on the way and it won’t be long.
Looking at posts on here of the same issue (some go back a year) I won’t be holding my breath.

Very disappointed with the service - don’t get this with Sky. Their app was great.
I’m not a happy bunny.

Re: Re: Hi my app not working

Lesley_W — Thu, 04 Dec 2025 10:14:01 GMT

Hi @Boybeckham07

Thanks for coming to our community.

I understand your disappointment and I'm sorry that our customer service team haven't been able to resolve this.

You can see here how to Make a Complaint, so the team can look into this further. While they may not be able to fix it there and then for you, they will be able to address your concerns and make sure the feedback on your experience is taken on board.

Lesley

Re: Re: Hi my app not working

Boybeckham07 — Thu, 04 Dec 2025 11:27:02 GMT

Thank you - online complaint submitted.

Re: Re: Hi my app not working

VipulParbat — Sat, 31 Jan 2026 00:58:53 GMT

I have the same problem. It’s been 4 weeks and no contact from EE. Pretty useless. Thinking of leaving

Re: Re: Hi my app not working

Katie_B — Sat, 31 Jan 2026 09:22:24 GMT

Hi @VipulParbat.

Welcome to the community.

I am sorry to hear you have not yet received an update.

Did you flag this with our technical care team?

If yes, was a ticket raised for investigation?

Speak soon,

Katie

Re: Re: Hi my app not working

Boybeckham07 — Sun, 08 Feb 2026 12:23:45 GMT

Just for an update.
my app is now working - started about 2 weeks ago.

Re: Re: Hi my app not working

3devices — Wed, 18 Mar 2026 15:36:09 GMT

I transferred from BT a few weeks ago only to find there is an ongoing issue and I can’t manage my devices and see my bills etc. in the app. Not helpful given that EE set my account up incorrectly and then billed me for unexpected additional cost. Spoke to tech support who said this was an ongoing issue with no date for resolution. If I had been made aware of this problem at the time I would not have transferred from BT. Completely unacceptable that a customer has no way to see what he is being billed for. I’m considering moving away as EE not providing the service described at point of sale.