topic Re: I can't access my email address any more in EE app and website

I can't access my email address any more

Carla1958 — Fri, 31 Oct 2025 16:02:42 GMT

Hi all, how can I know what email address is associated to my EE mobile number? I got 2 numbers, one is fine and I received emails and the other one I think it's connected to an email which I cannot enter any more.

EDIT: I found out that my phone is connected to an email that I can't access anymore. What can I do?

Thanks!

Re: I can't access my email address any more

Schockwave — Fri, 31 Oct 2025 16:21:55 GMT

@Carla1958 , ring customer service and get them to change the email address for the one that you cannot access anymore.

Re: I can't access my email address any more

Carla1958 — Fri, 31 Oct 2025 16:54:04 GMT

@shockwave thank you so much, will do!

Re: I can't access my email address any more

XRaySpeX — Fri, 31 Oct 2025 17:01:03 GMT

@Carla1958 : If your 2 nos. are under the same EE a/c they will only have 1 email addy associated with them. So I presume you have 2 separate EE a/c's.

In the a/c you think is failing you may login to it with its existing email addy (now no longer accessible), go to its Profile & Edit its login email addy & if you like its contact email addy to 1 that is valid. Now logout of it & login with the new email addy.

Re: I can't access my email address any more

Carla1958 — Fri, 31 Oct 2025 23:31:10 GMT

@XRaySpeX :thank you, yes I had 2 different accounts but I can't remember the password , and not having access to the email my only hope is to call customer service!

Re: I can't access my email address any more

Leanne_T — Sat, 01 Nov 2025 09:21:17 GMT

Hi @Carla1958

Thanks for coming to the community.

If you're unable to change this following @XRaySpeX's advice then you would need call our mobile guides. The guide will be happy to help you get the email address updated on the account.

Let us know how you get on 🙂

Leanne.