Problem adding a new passkey

pj-72 — Sat, 25 Oct 2025 20:30:52 GMT

I was having problems adding a new passkey as I kept getting logged out part way through the sequence:

Log on, profile, manage passkeys, add passkeys, enter code sent by sms, security tab shown again, manage passkeys, get logged out.

This happened both on Windows 11 and Android.

I resolved the problem by using Microsoft Edge on Windows to reach the ee.co.uk website rather than Firefox. I have yet to try temporarily changing my default browser on Android from Firefox to Chrome but suspect this will resolve it there.

Re: Problem adding a new passkey

Debbie_G — Sun, 26 Oct 2025 10:47:09 GMT

Hi @pj-72.

Welcome to the community.

Thanks for sharing this, it's really helpful.

Browser compatibility can definitely cause unexpected issues and your experience could be really useful to others facing similar problems.

Debbie

topic Problem adding a new passkey in EE app and website

Problem adding a new passkey

Re: Problem adding a new passkey