topic Re: Can’t view my bill in EE app and website

Can’t view my bill

George541 — Mon, 12 May 2025 08:07:46 GMT

I can’t view my bills on my app or when I receive a text it is giving me a link and when I try to open this to view my bill it doesn’t allow me to view this could I please have some support has this has been going on quiet a while now

Re: Can’t view my bill

George541 — Mon, 12 May 2025 08:12:21 GMT

Hi to whom it may concern

Re: Can’t view my bill

Peter_W — Mon, 12 May 2025 10:48:11 GMT

Hi @George541.

Welcome to the EE Community 😊

Have you been able to view these bills in the past, and are you able to see your other account details such as your plan?

Have you had a chance to speak with our team about this, too?
Peter

Re: Can’t view my bill

AndyH771 — Wed, 22 Oct 2025 20:05:28 GMT

This is happening to me too - when I log in on the app it’s blank of any account info. And then when I try to “link” I get a passcode and it doesn’t work. How am I supposed to see my bill?

Re: Can’t view my bill

Alex_H — Thu, 23 Oct 2025 08:38:19 GMT

Hello @AndyH771,

Welcome to the EE Community

I am sorry to hear you are having an issue linking your account, when you say the passcode doesn't work what do you mean, what does it say when you enter the passcode sent to your mobile? Have you tried doing the linking on a different browser to see if that is causing any issues?

Alex

Re: Can’t view my bill

AndyH771 — Thu, 23 Oct 2025 14:50:56 GMT

Well, the passcode works and then the linking of devices fails. Continually. I have no way of viewing my bill at all. I am sure it is correct but also I would like to see if before paying it. And yes I have tried through the app, through laptop and through web browsers on my phone. Nothing works. The app and the site are embarrassingly buggy

Re: Can’t view my bill

Alex_H — Thu, 23 Oct 2025 15:00:05 GMT

@AndyH771 Thanks for clarifying on the issue, I understand it is important to be able to view your bill and manage the account online. If it is not letting you link up online with all you have already tried I would now recommend speaking to one of our guides who should be able to help see what is causing the issue and help get it linked up for you.

Alex

Re: Can’t view my bill

AndyH771 — Fri, 24 Oct 2025 15:48:45 GMT

This is such a useless response. It’s clearly an app or website issue because I’m not the only one who is experiencing it. So please try again with addressing the issue

Re: Can’t view my bill

Leanne_T — Sat, 25 Oct 2025 08:01:30 GMT

Hi @AndyH771

I'm sorry we have no account access on the community and this would need to be fully investigated as @Alex_H has advised. The team can get everything checked at our end to see what is needed to help you view the bills. Please give us a call when you get the chance.

Leanne.