App/ Website login

Mike0367 — Wed, 22 Oct 2025 03:29:34 GMT

I can't log in with the app at all and when I try on the laptop browser I can log in and see my profile details but when I hit "manage" I get this

Yes, I have tried rebooting, different browsers, deleting and reloading.

I have called on several occasions, each time being told it will be sorted in 5 working days but nothing changes

I can claim expenses through my work for broadband but I can't access my bills!

This has been going on for months now and I'm losing money every month.

I really don't want to call again and waste another 2 hours of my life with some poor operator who has no clue what to do.

I even tried Twitter and all I get is I need to call! Has anyone from EE ever called the customer services helpline? There is no option for App/Online support.

My next call I will be pushing the "thinking of leaving us" option. Is it too much to ask to speak to someone who can actually fix this issue, rather than someone who has to talk to 2 or 3 different departments and then raise a ticket?

Re: App/ Website login

Chris_S — Wed, 22 Oct 2025 08:30:45 GMT

Hi @Mike0367

I'm sorry to see that you're having trouble accessing your online account.I can imagine it's very frustrating for you.

It sounds like we've already tried troubleshooting options, so our next step would be to escalate the issue to our next level technical team.

I'd recommend getting in touch with us, so a guide can get that actioned for you.

Chris S

topic Re: App/ Website login in EE app and website

App/ Website login

Re: App/ Website login