Devise not linking to account

JG0812 — Tue, 21 Oct 2025 15:22:19 GMT

Is anyone having a similar issue? When trying to connect my device on the app so I can manage my account, view my bills etc it comes up with an error saying "trouble linking device". I have spoken to EE about this and keep being told there is a known issue which is being worked on. In the mean time, I do not have access to the TNT sport add on (not that big a deal) but more importantly I cannot see my bill and have to call 150 every month to get this. Whenever I call I am just told this is something they are working on with no end result in site so just wondering if anyone else has faced this issue

Re: Devise not linking to account

kellyproduction — Wed, 22 Oct 2025 14:31:06 GMT

Hi, I have face exactly the same issue. I swapped from a personal account to a Business account and can't link my phone. When I ring I get told exactly the same thing. This has now been going on for two months. Very annoying.

topic Devise not linking to account in EE app and website

Devise not linking to account

Re: Devise not linking to account