topic Re: “Unable to connect to server error” when at last step of upgrading my mobile in EE app and website

“Unable to connect to server error” when at last step of upgrading my mobile

Mikeybob — Tue, 21 Oct 2025 04:37:36 GMT

Tried to upgrade my mobile the past 3 days. Every time I get “Unable to connect to server error” when at last step of upgrading.

No idea what the problem is. I don’t want to waste time at a store to get it sorted, and I don’t want to try and do it over the phone. Why is every interaction I have with your app an absolute struggle? .

Re: “Unable to connect to server error” when at last step of upgrading my mobile

Chris_S — Tue, 21 Oct 2025 10:08:14 GMT

Hi @Mikeybob

Welcome to the EE Community.

I'm sorry to hear that you're having trouble upgrading your phone on our website.

Could you try accessing the site using a different browser?

If you're using a VPN, I'd recommend turning it off and giving the site another try.

Chris S