topic Re: MyEE app in EE app and website

MyEE app

Anime1 — Thu, 16 Oct 2025 19:50:05 GMT

Hi, not sure if anyone is having this issue.

Ever since I enabled passkey on my EE account via the app, I've noticed that it allows me to enter my email, then request my biometric login, process it, and then redirect me back to the login page, like it's stuck in a loop. I already tried deleting the app and reinstalling it, but I get the same result.

The website side is okay, but the app is not, and I'm wondering how to get the app to work again, as it was fine when I had it set up with email and password, until I updated the security measures on the account to use a passkey. I've been noticing this issue.

Wait for the reply to this matter, if anyone knows how to fix the app again and make it work again.

Re: MyEE app

Chris_S — Fri, 17 Oct 2025 07:30:35 GMT

Hi @Anime1

Could you try uninstalling, then reinstalling your app, then let me know if you still get the same issue please?

Chris S

Re: MyEE app

Anime1 — Fri, 17 Oct 2025 09:00:48 GMT

I tried that as you stated, @Chris_S, and got the same result. However, I then tried clearing storage and cache data from the app, and it worked again.

Re: MyEE app

Chris_S — Fri, 17 Oct 2025 09:32:24 GMT

Oh perfect @Anime1, thank you for sharing how you got the issue resolved.

Chris S

Re: MyEE app

Colinfree — Mon, 10 Nov 2025 11:16:57 GMT

I have a similar problem. Just moved from bt. Have passkey on mobile. Web site works fine.

however ee app allows me to enter my email, then request my biometric login, process it, and then redirect me back to the login page, like it's stuck in a loop. I already tried deleting the app and reinstalling it, but I get the same result.

i have cleared the app cache still the same. i have uninstalled and reinstalled the ee app. even cleared app cache again. still cant login via phone.

Re: MyEE app

Rach_H — Mon, 10 Nov 2025 14:02:34 GMT

Hi @Colinfree,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your app. I'd recommend reaching out to our team, and they will be able to look into why this is happening, and get this investigated for you.

Rach