topic Changing my EE account number on the APP in EE app and website

Changing my EE account number on the APP

Tubby53 — Mon, 13 Oct 2025 16:42:33 GMT

Hi, I have changed my EE Account today from Business to domestic but am unable to change it on the app

Re: Changing my EE account number on the APP

Northerner — Mon, 13 Oct 2025 17:19:41 GMT

Hi @Tubby53

Give EE a call on 150 and they can do this although it should be automatic.

Thanks

Re: Changing my EE account number on the APP

Michael_D — Tue, 14 Oct 2025 07:33:01 GMT

Hi @Tubby53

Thanks for coming to the community.

If it hasn't changed over automatically, it is worth giving us a call, as @Northerner mentioned. Our billing guides will be able to remove the link to the business account and get it set up with the new account number for personal account.

Michael