topic Re: App closed for maintenance in EE app and website

App closed for maintenance

Julie-be — Mon, 29 Sep 2025 21:36:41 GMT

Every time I need to use the app it’s closed for maintenance, it’s absolutely infuriating, I need to use the device controls, why don’t they do it in the early hours of the morning when less people need to use it 😡😡😡😡

Re: App closed for maintenance

Spursingham — Mon, 29 Sep 2025 22:14:52 GMT

Absolutely stupid time to do maintenance. The site just went down halfway through an order. Theres a 20% off deal on the pixel 10 until 23:59 tonight. I was just sorting the bank details and it logged me out of everything. I bet they won't honour this deal when I call them in the morning.

Re: App closed for maintenance

Bellabee — Mon, 29 Sep 2025 22:57:28 GMT

Agreed, you can't lock wifi on devices from the Web page. Our router keeps losing Internet too, only had it a week.

Re: App closed for maintenance

UK2004 — Mon, 29 Sep 2025 23:23:28 GMT

Just trying to set up new phone which means transferring esim to esim and great, can't do it without my EE working. What a complete joke encouraging us to use esim.

Re: App closed for maintenance

Rach_H — Tue, 30 Sep 2025 15:52:40 GMT

Hi @Julie-be,

Welcome to the Community!

I'm sorry to hear about the trouble you've been having when using the app. Are you able to get logged in and use the app as expected now?

Rach

Re: App closed for maintenance

Julie-be — Tue, 30 Sep 2025 16:11:55 GMT

Hi Rach,
Thank you for your message. Yes, I can now but it’s usually at night when I need to set device restrictions on WiFi access and it is so often closed for maintenance which is extremely inconvenient and annoying. They should do the maintenance work in the early hours not before midnight
Regards
Julie
Sent from my iPhone

Re: App closed for maintenance

Rach_H — Tue, 30 Sep 2025 17:07:21 GMT

I do understand your frustration @Julie-be though our team do try and complete any maintenance when they observe the lowest traffic.

Rach

Re: App closed for maintenance

Julie-be — Thu, 09 Oct 2025 22:14:18 GMT

The developers can’t be any good as they shut the app every few days to fix stuff . It shouldn’t need as much work done on it as this app does. I don’t know any other app that shuts down every few days. Useless

Re: App closed for maintenance

Chris_B — Fri, 10 Oct 2025 07:15:24 GMT

@Julie-be It’s not the app it’s EE accounts and the app is a portal to your EE account. Take accounts off line its going affect the app as that’s your account.

Re: App closed for maintenance

Lesley_W — Fri, 10 Oct 2025 13:22:49 GMT

Hi @Julie-be

Thanks for coming to our community.

I'm sorry if app updates are causing you an inconvenience, it's certainly not our intention to cause disruption and we try to keep any maintenance to times where we see less people needing to use our app.

Lesley

Re: App closed for maintenance

Julie-be — Tue, 11 Nov 2025 22:43:26 GMT

Wow, what a surprise, just when I need to use the app to set controls as I have to do every night, it’s closed to be fixed yet AGAIN!!!! Why can’t they do it in the early hours of the morning when no one needs to use it. NO other apps that I use are closed on a regular basis like the ee app is, it’s beyond ridiculous!
whoever the developers are, they must be useless to have to fix their app every other week, no other apps close like this, I am sick of it, it causes major problems for me as a foster carer for teenagers 😡😡

Re: App closed for maintenance

imzmic_78 — Mon, 20 Apr 2026 01:34:50 GMT

Annoying always at night time when you need it !!!!no good at all.Now thinking of leaving ee

Re: App closed for maintenance

Chris_B — Mon, 20 Apr 2026 12:44:17 GMT

@imzmic_78 Yes, cause there will be less demand from the vast majority of customers. It’s account maintenance that takes the app out of service as it’s a portal to your account. It’s not the app its accounts are offline. Any app updates will be pushed out via the app/play store and will not affect your access to use the app.

Re: App closed for maintenance

Julie-be — Mon, 20 Apr 2026 13:35:24 GMT

Hi,
Ok, the next time it happens, I will take a screenshot and post it so everyone can see.
Also, there was no access to the account on the website either.
Sent from my iPhone