topic WiFi controls not working iPhone 17 in EE app and website

WiFi controls not working iPhone 17

elleebee — Thu, 09 Oct 2025 12:51:13 GMT

Is anybody else finding the WiFi controls don’t work on the iPhone17? I go through the sets, click set up & then just get this screen. It’s so frustrating as we really need WiFi controls in our home & it doesn’t work on either phone!

Re: WiFi controls not working iPhone 17

Leanne_T — Thu, 09 Oct 2025 15:29:40 GMT

Hi there @elleebee

Thanks for coming to the community.

Can you try deleting and reinstalling the app from both phones and trying to access the WiFi controls again, once this has been reinstalled? If the same happens and you get a blank screen, please get in touch with our broadband tech guides and they can get the account looked into for you.

Leanne 🙂

Re: WiFi controls not working iPhone 17

Getoffthephone — Thu, 09 Oct 2025 22:50:13 GMT

Yes I can’t turn off my sons phone so annoying