topic Why is there never anything when you follow links from the app in EE app and website

Why is there never anything when you follow links from the app

Vanmutt1 — Tue, 07 Oct 2025 19:40:50 GMT

As above follow links as per photos and always dead.

Re: Why is there never anything when you follow links from the app

Peter_W — Wed, 08 Oct 2025 09:43:43 GMT

Good morning @Vanmutt1.

Is it just this particular link that's not working, or is it any page linked within the app?

Have you tried logging in direct through a browser too?

Peter

Re: Why is there never anything when you follow links from the app

Vanmutt1 — Wed, 08 Oct 2025 12:14:40 GMT

Hi Peter, yes same through browser, desktop as well. Tried clearing cache etc all the usual stuff. Same for other links as well as manually going through to upgrade page.

Re: Why is there never anything when you follow links from the app

Peter_W — Wed, 08 Oct 2025 14:06:10 GMT

Cheers @Vanmutt1, if all the above makes no difference, then it will be best to check in with our team so we can see how your account has been set up, and also look at whether this deal can be sorted over the phone.

You can find all of the details you need on how to get in touch here:

Peter

Re: Why is there never anything when you follow links from the app

Vanmutt1 — Wed, 15 Oct 2025 15:54:26 GMT

Just to check in again. I contacted 150 and spoke to level 1 tech help who passed me to level 2 tech help who said they would raise a complaint if I wanted but couldn't provide any other help. Not exactly inspiring me to stay.

Re: Why is there never anything when you follow links from the app

Katie_B — Wed, 15 Oct 2025 15:57:31 GMT

Hi @Vanmutt1.

Thanks for keeping us updated.

Did our technical care team look to raise a ticket for this to be investigated on your account?

Katie