topic Re: EE shop migration to new site in EE app and website

EE shop migration to new site

coopertrooper1 — Mon, 06 Oct 2025 10:40:16 GMT

I recently decided to purchase a new apple watch but I have been having trouble logging in. Found this to be a change in websites from1/10/25. I've had to setup a new account as my old credentials wont work. Does this mean I lose all my staff discounts. I also tried to use a previous EE thank you for your purchase 10% discount and this doesn't work either.

Re: EE shop migration to new site

XRaySpeX — Mon, 06 Oct 2025 11:24:37 GMT

EE has now merged:

The normal EE online shop is https://ee.co.uk/ to which your EE a/c gives you access.
The site https://store.ee.co.uk/ where non-EE users can buy EE stuff outright w/out having a monthly contract.

Re: EE shop migration to new site

coopertrooper1 — Mon, 06 Oct 2025 12:16:55 GMT

So I can access the old account and view my purchases bought outright. This site says closing as of 1/10. New site wouldnt allow me to access. Had to setup a new. Either way the 10% voucher from my last pirchase won’t work.
Stuck in a vicious circle.

Sent from joes iPhone

Re: EE shop migration to new site

Christopher_G — Mon, 06 Oct 2025 15:00:39 GMT

Hi @coopertrooper1

Welcome to the community.

If you speak with our Customer Support team, they'll be able to check everything for you and get you the information that you're looking for.

Chris