topic Re: EE app functionality in EE app and website

EE app functionality

Neil8568 — Fri, 03 Oct 2025 15:38:57 GMT

When i access the "manage" option on the app and then I click on the broadband option no information or options appear just empty boxes as per attached photo.

Re: EE app functionality

Rach_H — Fri, 03 Oct 2025 17:57:58 GMT

Hi @Neil8568,

Welcome to the Community!

I'm sorry to hear you're having trouble using the app, as this certainly isn't what we want to see. I'd recommend deleting and reinstalling the app, to see if this helps.

If this doesn't resolve the problem you're having then I'd recommend reaching out to our team, and they'll be happy to take a look into the trouble you're having.

Rach

Re: EE app functionality

Neil8568 — Fri, 03 Oct 2025 19:01:56 GMT

Thank you Rach, will give it a try

Re: EE app functionality

Neil8568 — Fri, 03 Oct 2025 19:07:06 GMT

Ok, I reinstalled the app and navigated to the manage broadband and for a split second the info was there and then it reverted to the same as the screenshot from my original post.

Re: EE app functionality

Ali_A — Sat, 04 Oct 2025 14:52:41 GMT

Thanks for trying that @Neil8568

Please give our Customer Service a call where the technical team will be able to investigate why your online account is not showing correctly in the app, and get this working for you again.

Ali