topic Issue using app in EE app and website

Issue using app

Annie2212 — Wed, 01 Oct 2025 08:39:42 GMT

I can’t find it on the app

[mod edit: added title]

Re: Issue using app

Schockwave — Wed, 01 Oct 2025 09:34:41 GMT

Hello @Annie2212 ,

Welcome to the community,

Please explain what you cannot find in the app, as we have no idea what your issue is and we can see if we can help.

Re: Issue using app

Peter_W — Wed, 01 Oct 2025 10:46:47 GMT

Good morning @Annie2212.

Welcome to the EE Community 😊

If you're looking for call logs in the EE app, this isn't typically something you will be able to view.

We will list any out of allowance charges for you, but by default regular calls within your plan allowances are not viewable unless you have opted into itemised billing.

If you have this option enabled you can see all calls made within a month once your bill is produced, but this isn't updated live, and can't be applied retrospectively.

Peter