topic Re payment in EE app and website

Re payment

allyson67bartle — Tue, 30 Sep 2025 03:21:06 GMT

Trying to pay my bill

But for 24hrs now keep getting planned maintenance page

Was not warned about maintenance going on

Cannot get onto payment page

When will it get fixed, so I can pay my bill

Re: Re payment

Chris_B — Tue, 30 Sep 2025 07:23:02 GMT

@allyson67bartle if your account has been showing this for the last 24 hours you need to call customer support so they can reset your account.

Re: Re payment

Michael_D — Tue, 30 Sep 2025 10:56:11 GMT

Hi @allyson67bartle

Welcome to the community.

There was maintenance taking place overnight, but it certainly shouldn't have been as long as 24 hours.

If you are still seeing an error today, it is with speaking to our customer service guides as @Chris_B mentioned, and they can check your account and take a payment by card.

If it is a mobile account, you can also make a payment on our fast payment service, which just needs the mobile number and card details without logging in.

Michael