topic EE insurance team in EE app and website

EE insurance team

Zabidee — Tue, 30 Sep 2025 01:07:08 GMT

I am very upset angery and furstrated on people working in EE insurance department. They blocked my ipone 13 pro max instead of lost iphone 15 pro max . Absolute waste of space these people are .

Re: EE insurance team

Schockwave — Tue, 30 Sep 2025 01:40:38 GMT

Hello @Zabidee ,

Welcome to the community,

Then ring customer service press option 2 and spoeak to then to unblock the 13 pro max and blcok 15 pro max, you may have to use another phone to ring them if you cannot do it on your phone, we cannot do anything here.

Re: EE insurance team

Zabidee — Tue, 30 Sep 2025 01:43:46 GMT

Who is responsible for their careless action

Re: EE insurance team

Katie_B — Tue, 30 Sep 2025 07:23:50 GMT

Hello @Zabidee.

Thanks so much for reaching out.

The information provided by @Schockwave is correct, please give us a call so this can be corrected.

Should you wish to make a complaint regarding this matter, you can complete this online form.

Katie

Re: EE insurance team

Zabidee — Thu, 02 Oct 2025 01:52:36 GMT

My problem has been resolved . Thank you

Re: EE insurance team

Michael_D — Thu, 02 Oct 2025 07:12:00 GMT

Great news @Zabidee, I'm glad to hear it.

Thanks for coming back to let us know.

Take care and have a great day.

Michael