topic When is the my ee app going to be working again? in EE app and website

When is the my ee app going to be working again?

Sla3 — Tue, 30 Sep 2025 00:37:59 GMT

Re: When is the my ee app going to be working again?

Schockwave — Tue, 30 Sep 2025 01:16:31 GMT

Hello @Sla3 ,

Welcome to the community, /

if you are having problems with the EE App, then I suggest you ring customer service by pressing option 2 and ask them to refresh your account, make sure that you have the latest app as well, as it works for most customers, this has been written about many times in the forum, and once EE refresh your account, you should be able to register again, you may also want to uninstall the app, reboot your device and download the app again.

If It is in during the evening or night that you are having problems logging into the app, then that is because that is when maintenance is done and should be able to log in again during the day.

Re: When is the my ee app going to be working again?

Michael_D — Tue, 30 Sep 2025 10:42:44 GMT

Hi @Sla3

Welcome to the community.

There was some maintenance taking placed on the EE app last night, but you should be able to get into it now.

If you are having trouble still, give our tech guides a call as @Schockwave mentioned, and they can look into it further.

Michael

Re: When is the my ee app going to be working again?

uvarvu — Tue, 30 Sep 2025 15:36:35 GMT

It’s still down for me.

Re: When is the my ee app going to be working again?

Christopher_G — Tue, 30 Sep 2025 17:10:15 GMT

Hi @uvarvu

I can't see any current maintenance works (since last night) or issues with logging in. Tested on my device too, and can get in.

Could you try deleting then redownloading the app please?

Let me know if you're then able to get in.

Chris

Re: When is the my ee app going to be working again?

uvarvu — Tue, 30 Sep 2025 20:09:47 GMT

Yep had to delete and reinstall the app before it worked.

Re: When is the my ee app going to be working again?

Chris_S — Wed, 01 Oct 2025 07:24:55 GMT

Hi @uvarvu

Thank you for sharing the solution to your issue 🙂

Chris S