topic Re: Upgrade not available via App in EE app and website

Upgrade not available via App

rhirhi87 — Mon, 29 Sep 2025 08:40:18 GMT

Is anyone having issues with the upgrade feature.

My contracted ended today but I am still unable to upgrade unless I call. I don't want to call!!

Re: Upgrade not available via App

Schockwave — Mon, 29 Sep 2025 09:32:22 GMT

@rhirhi87 , it is just the minimum term that ends, the contract will continue, not sure why you cannot upgrade, have you tried doing so by clicking on shop and doing it that way? I always ring up, as I may get a better deal that way and prefer to do it that way, personally.

Re: Upgrade not available via App

Flightsimer — Thu, 01 Oct 2026 15:10:41 GMT

I’m out of my contract by two years and EE actually reduced my monthly payment by £10 because of it. I’ve tried multiple times to upgrade via the app but get so far before I get the message to ring them or I continually get a message to log in, when I do and go to upgrade I’m told to log in. This goes on and on and on.
I hate talking to customer service so have decided to move to O2

Re: Upgrade not available via App

Schockwave — Thu, 01 Oct 2026 15:13:26 GMT

@Flightsimer , do you have more than one number? That could be the reason why it is asking you to do so, I do not know, because whenever I upgrade my mobile and/or device, I always ring them to get the best deal.

Re: Upgrade not available via App

Flightsimer — Thu, 01 Oct 2026 15:15:06 GMT

I have had three different mobile numbers on my account for many years for me, my wife and so but I was always able to upgrade any of the phone contacts without issue.